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However, despite these issues, these two platforms have been ruling the roost.Įarly-mover advantage is one of the key reasons behind their success in urban cities. Driver-partners have often gone on strike demanding better pay and working conditions. In addition to that, the cab drivers and the ride-hailing platforms have been at loggerheads since the beginning. Any change in policy be communicated, in a timely manner.".Ĭonsumers have also raised safety concerns and blamed these platforms for a lack of transparency. In an advisory, the CCI said, "Formulate clear and transparent policy on surge pricing and dissemination of the same to both riders and drivers, including adequate transparency with respect to the sharing of revenue on account of surge between the drivers and the CAs. Last year, the competition commission of India (CCI) even asked cab aggregators to adopt self-regulatory measures to address concerns around surge pricing. For instance, these platforms have been blamed for surge pricing and cancellations. This is despite the scores of controversies that have surrounded them so far.

Just like Zomato and Swiggy in the food delivery space, Ola and Uber have been dominating the urban mobility space for the last few years.